Say, “ Have a nice day” or, “ It was nice talking with you”. Once all of the necessary information has been shared, finish the call in a friendly manner. If he or she needs to call back, share optimal contact times and whom he or she should call. Also, provide any information that the customer might need in the future. Ask the customer, “Is there anything else I can help you with?” Answer any final questions he or she may have to ensure complete comprehension and satisfaction. In order to achieve a great ending to a telephone call, make sure that the caller understands the information you passed along before you hang up.
Leave the Customer Satisfied As with most things, finishing a conversation on the right note can create lasting positivity and a satisfied customer. Callers will value the personal touch you provide with a name. Most customers will appreciate this gesture. Also, don’t be afraid to ask them for the proper pronunciation. Include it naturally throughout the conversation. While you should use the customer’s name, don’t abuse it. This will help you remember the client’s name and will personalize the call for you. Write down the individual’s initials in order to 'monogram' the call. Use Their Name As soon as you receive a customer’s name, use it. Answering a customer’s questions with sincerity and positivity will not only satisfy them by the end of the conversation but will also help calm an angry caller. Avoid phrases such as “ I don’t know,” “ I can’t do that,” or “ Just a second.” Specify how long completing a task will take, and state what you can do rather than what you cannot. Be sure to word these in a positive manner, as you don’t want to inject any negativity into the exchange. Once you’re in the middle of the conversation, give the person on the other end of the line genuine answers. Doing this will ease the customer into the exchange and let them know that you are calm and ready to help. If you’re receiving a transferred call or if you’re working on the switchboard, state the name of the department you are a part of in order to give the client the appropriate information. Include the company’s name, your name, and offer your assistance as soon as you answer the phone. Try to avoid scripted greetings as most sound artificial and inauthentic. Starting with the greeting, conversations over the phone must be sincere. Leaving or taking a message (When the person you're calling isn't available, be prepared to leave a message) Can I leave a message?/ can I take a message? I am sorry he/ she is out of the office I’m afraid you have got the wrong number. Who's speaking? Where are you calling from Phrases used for asking the caller to hold: Hold the line please Hang on (informal speech) Just a moment please Giving negative information:- I am afraid he’s in a meeting at the moment. This is John Brown speaking Could I/ May I speak to. Firstly when you are the caller the phrases that you can use are Hello / Good morning / Good afternoon. So how do you conquer this obstacle to fluency? Here are some Useful telephone vocabulary and phrases in English. But if you're travelling abroad or working in a foreign company, using English on the phone is essential. If you're like most English learners, you find it difficult to make phone calls in English.
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Useful Telephone Phrases - Free English lesson to speak English fluently on the phone.
Business English - vocabulary and phrases relating to telephone calls, connections and conversations, for learners of English. The only thing you need to do is include as many people as you can the more the merrier. You don't need cards, boards, paper, pencil, or any other physical object to play it. The Telephone game is a real entertainer for you and your friends or family.
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